Mackay Communications is Hiring for IT Helpdesk Technician: Hello friends there is golden opportunity for you.Mackay Communications is hiring for IT Helpdesk Technician.Here you will get good salary upto 7LPA.The job position is for Mumbai. So if your done any bachelor degree in IT the you can apply for this job. So read this article porperly and apply ASAP.

Mackay Communications is Hiring 2024

About Company( Marine Electronics and Satellite Communication)

Mackay upholds principles of Fair and Equal Employment Opportunity and welcomes
applications from individuals with the necessary experience, skills, and qualifications,
including veterans, fostering an inclusive and supportive workplace environment.
Mackay Communications, Inc., doing business as Mackay Marine, stands as a prominent
entity in the realm of global marine electronics service and satellite communications.

With a workforce exceeding 460 individuals distributed among 45 service depots spanning
across 17 countries, encompassing regions such as the Americas, Africa, Asia, and
Europe, Mackay holds a substantial presence. Boasting a legacy of over half a century,
spanning more than fifty years, Mackay has consistently delivered excellence in the sales,
installation, and maintenance of navigation and communication apparatuses aboard both
commercial vessels and those of the Navy.

Job Overview

1. The IT Helpdesk Technician collaborates with the IT team in the USA to address Tier I &
   Tier II technical issues throughout the enterprise.
2. Responsibilities encompass offering technical support and troubleshooting guidance to
   employees worldwide.
3. Additionally, duties involve escalating and aiding in resolving complex incidents,
   deployments, and projects.
4. The IT Helpdesk Technician partners with our US-based IT team.
5. They handle Tier I & Tier II technical issues across the enterprise.
6. Responsibilities include providing technical assistance to employees globally.
7. They also help with complex incidents, deployments, and projects as needed.

Education and Qualifications

1. Requires 3-5 years of experience in IT Helpdesk Support.
2. University degree in IT or equivalent experience is preferred.
3. Strong communication skills, both verbal and written, are essential.
4. Proficiency in MS Office 365 applications is necessary.
5. Experience in supporting Windows 10 and 11 is required.
6. Must be adept in user-level access, configuration, and troubleshooting of MS Windows 10 and 11.amiliarity with mobile device management is advantageous.
7. A+ certification is a plus.
8. Knowledge of VPN, hardware/software support, and configuration is necessary.
9. Experience in supporting DNS, DHCP, SMTP, and Active Directory is preferred.
10. Understanding of basic networking technologies and troubleshooting (LAN/WAN andwireless) is required.
11. Ability to lift light to medium weight (up to 30 pounds) is necessary.

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Responsibilities

1. Diligently oversee and address technical support requests.
2. Offer proficient and service-oriented assistance to effectively resolve user issues.
3. Conduct installations of PC, MS Windows, and other client software.
4. Execute administrative duties and meticulously document internal procedures.
5. Collaborate with the IT team to ensure delivery of user-friendly solutions and services.
6. Conduct research to identify and address recurring issues.
7. Escalate tickets to appropriate teams when necessary.
8. Maintain timely communication with both the IT team and end-users.
9. Configure, deploy, and manage IT equipment and devices, including inventory tracking.
10. Utilize remote management tools to swiftly address user support issues.
11. Perform additional responsibilities as assigned.

Job Description

1. Vigilantly oversee and promptly attend to incoming technical support requests from
   users, ensuring no request goes unaddressed.
2. Provide adept, customer-centric assistance aimed at swiftly and effectively resolving any
   issues encountered by users.
3. Perform installations of PC, MS Windows, and various client software applications,
   ensuring seamless integration and functionality.
4. Execute administrative tasks with meticulous attention to detail, meticulously
   documenting internal procedures for future reference and clarity.
5. Collaborate closely with the IT team to brainstorm, develop, and implement user-friendly
   solutions and services that cater to the diverse needs of the organization.
6. Engage in comprehensive research endeavour’s to pinpoint and tackle recurring technical
   issues, aiming to prevent their recurrence and optimize system efficiency.
7. Utilize discernment to escalate tickets to the appropriate teams or individuals when faced
   with complex or specialized issues requiring specialized attention.
8. Maintain open and timely communication channels with both the IT team and end-users,
   fostering transparency and ensuring all parties are kept informed throughout the support
   process.
9. Take charge of configuring, deploying, and managing a wide array of IT equipment and
   devices, including diligent inventory tracking to ensure optimal resource management.
10. Harness the power of remote management tools to swiftly and efficiently address user
    support issues, minimizing downtime and disruption to workflow.
11. Embrace flexibility by willingly taking on additional responsibilities as assigned, contributing to the overall success and efficiency of the IT support function.

Key features

1. Pays close attention to details.
2. Demonstrates quick learning abilities.
3. Manages time effectively and efficiently.
4. Exhibits strong problem-solving skills.
5. Performs well under pressure, maintaining smooth workflow.

How to Apply

Candidates need to upload the updated resume on the given link below!

Apply Link : Click Here