Best Work Form Home Job:Hello jobseekers if you are looking for a job in good company then this is the best opportunity for you Amex GBT Recruiting Freshers and Experienced candidates for the position of Technical Support Specialist.and this is Best Work Form Home Job.if you have Bachelor’s degree then you can apply for this job. Company is offering a good salary upto 7LPA  for this position.So if you are interested in this job the read the all details mentioned below and apply for this job ASAP. 

About Company

American Express Global Business Travel (Amex GBT) is the top B2B travel platform globally. Amex GBT offer software and services to help companies of all sizes manage travel, expenses, meetings, and events. At Amex GBT, we believe in travel as a positive force and aim to make a difference in our industry. Amex GBT support our colleagues in achieving success.

When you begin your career with us, you’ll receive the training and resources necessary to learn and excel in your role. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.thats why this is the Best Work Form Home Job for freshers.

Amex GBT Freshers Hiring 2024

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Job Overview

This role, part of the GTAS Team within the Global Infrastructure and Support organization of Platform Engineering & Technology, is located in India. It involves providing round-the- clock application support services for GBT’s Travel Counsellors Servicing and Corporate applications.Best Work Form Home Job

Job Description and Responsibilities

1. Your daily responsibilities will involve providing second-level support for GBT applications such as Travel Counsellor Servicing and Corporate applications.
2. This includes managing the resolution of incidents across all supported services,ensuring quick acknowledgment, prioritization, communication, escalation, analysis, and review.
3. You’ll need to be available for 24×7 operations, including shifts on public holidays and weekends.
4. Responding promptly to critical application issues and joining incident bridges to help resolve problems are crucial.
5. You’ll also monitor global ticket queues to ensure timely responses, including for escalated and critical incidents.
6. Additionally, you’ll create knowledge articles about applications and troubleshoot issues with minimal information, aiming for quick solutions.
7. Prioritizing issues based on their impact on business, configuring applications, and driving problem management and root cause analysis are key parts of your role.
8. You’ll collaborate globally, ensuring smooth transitions of new products or updates, and adhere to GBT’s standards and procedures for incident management and compliance.

Knowledge,Experience and skills Required for this Position

1. For Fresh Graduates: Bachelor’s degree in science or engineering with a strong GPA.
2. For Experienced Professionals: Preferably at least 3+ years of equivalent experience.
3. Willingness to work in a 24×7 rotational shift role.
4. Experience in Travel Operations or Technology Level 2 Application Support.
5. Solid knowledge of supporting multiple GDSs.
6. ITIL certification and Salesforce Administrator certification are advantageous.
7. Good understanding of networking for troubleshooting Network and VPN connections related to applications.
8. Familiarity with Dot Net Framework, APIs, Web services technology, Windows OS platforms, and troubleshooting.
9. Technically adept and capable of collaborating with diverse teams, both internal and external.
10. Familiarity with incident management ticketing systems like Service Now or Fresh service preferred.
11. Proficiency in MS Office tools (Outlook, Word, Excel) is beneficial.
12. Strong personal accountability, disciplined, and effective time management skills.
13. Exceptional problem-solving ability with attention to detail.
14. Ability to work under pressure, adhere to SLAs, and deliver results.
15. Focus on customer and client satisfaction.
16. Self-motivated, fast learner with enthusiasm for acquiring new skills and adapting to changing environments with minimal supervision.

How To Apply

1. Click on the link given below.
2. Create account or Register if required.
3. Fill all the required details correctly.
4. Check all the details last time.
5. Click on the Submit Button

Apply Link:Click Here

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