Best Job for Freshers/Experiened:Hello freshers Mentorsity is a very famous currently hiring for the position of Customer Service Lead.If you have complete you Bachelor’s Degree then you can apply for this job.Mentorsity is offering a salary of upto 15-20 thousand rupees per month for this position.The location of the job is Mumbai,Maharashtra.So if you are Freshers/Experienced and interested in this job then read the all details below and apply for this job ASAP.

About company

Mentorsity is a company that specializes in connecting mentors and mentees through a structured platform. It focuses on fostering personal and professional growth by providing access to experienced mentors across various fields. The company offers tools and resources for mentorship, aiming to facilitate meaningful relationships that help individuals develop skills, gain insights, and achieve their career goals. Mentorsity emphasizes personalized guidance, making it easier for users to find the right mentor for their specific needs. Mentorsity has Many employees are working and they are working very fine with work life balance and Peace of mind so if your are skilled enough for postion you can read the job role and Description and apply with well updated CV.

Best Job for Freshers/Experiened

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Job Overview

The Customer Service Lead is essential for managing and improving the organization’s customer service operations. This role focuses on ensuring customer satisfaction, solvingcomplex problems, and guiding a team of customer service representatives to provide outstanding service. So if you are freshers then this is Best Job for Freshers/Experiened candidates.

Qualification and Knowledge Required

1. Experience in customer service is preferred, but freshers are welcome to apply.
2. Proven leadership and supervisory skills.
3. Great communication and people skills.
4. Strong at solving problems.
5. Focused on customer needs.
6. Can handle tough situations with care and professionalism.
7. Good with MS Office.
8. Understands customer service goals and metrics.
9. Can multitask and manage time well.
10. Experience in resolving conflicts and negotiating.
11. Familiar with customer service software.
12. Good at making decisions.
13. Willing to work shifts and adapt to changes.

Job Responsibilities

1. Lead and manage a team of customer service reps.
2. Set and uphold customer service standards.
3. Handle escalated customer issues.
4. Create and implement service procedures.
5. Track and review team performance metrics.
6. Address complex or sensitive customer complaints.
7. Train and support the customer service team.
8. Work with other departments to enhance customer experience.
9. Conduct regular performance reviews and give feedback.
10. Find and apply ways to improve processes.
11. Serve as a contact for challenging customer inquiries.
12. Stay informed on industry best practices and new technologies.
13. Prepare regular reports on team performance.
14. Ensure adherence to company policies and procedures.
15. Help with recruiting and onboarding new team members.

Soft Skills Required

1. Communicate well and listen to work well with others
2. Collaborate with different people and the team to solve problem.
3. Figure out how to fix issues or improve things
4. Adapt quickly and learn new skills
5. Manage time effectively to meet deadlines
6. Pay attention to details to avoid mistakes.
7. Think carefully to solve complex problem
8. Be reliable and produce good work

How To Apply

Send your updated resume on +91 9891529229

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