Wipro is Hiring for freshers as well as experienced Candidates:Hello fresher if you are looking for a job then this is the golden opportunity for you.Wipro is hiring for Associate.This can be the best job for you to start your career.If your are any graduation degree then you can apply for this job.Here you will get a good salary of upto 4Lakh Per Year.And the location is Mumbai.Sp if you are interested in this job the read the details below and apply ASAP.
About Company
Wipro is dedicated to fostering an accessible, supportive, and inclusive workplace environment.Throughout the recruitment and selection process, reasonable accommodations are provided to all applicants, including those with disabilities. Requestsfor accommodations should be communicated in advance of the application, whenever possible, and will be carefully considered on a case-by-case basis. Wipro remains committed to offering equal opportunities to all individuals and highly values diversity. Their approach ensures that everyone, regardless of background or ability, can participatefully and contribute meaningfully within the organization’s diverse and inclusive culture.
Wipro treat everyone equally in our hiring process. Your qualifications are what matter most to us, not your race, color, religion, marital status, age, nationality, gender identity, sexual orientation, political beliefs, disability, veteran status, or any other legally protected characteristic. At our company, diversity is valued and celebrated. We are committed to providing a fair and inclusive workplace where everyone can thrive. If you’re qualified for the job, we encourage you to apply and join our team. Your unique perspective and background are welcome here, and we look forward to seeing how you can contribute to our diverse and dynamic community.
Wipro Freshers Hiring 2024
| Company Name | Wipro |
| Post Name | Associate |
| Salary | Upto 4 Lakh Per Year |
| Qualifications | Graduation |
| Job Type | Work From Office |
| Job Location | Mumbai,Maharashtra |
| Experience | Freshers/Experience |
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- Job Description
- Manage transactions according to required quality standards.
- Handle all incoming client help requests via phone and/or email politely.
- Document essential end-user details: name, department, contact info, and issue
description. - Maintain availability in the RAVE system for efficient process productivity.
- Record, track, and document all queries and resolutions comprehensively.
- Follow standard procedures to resolve client issues promptly.
- Meet SLA-defined timelines for resolving client queries.
- Access internal knowledge bases for effective problem-solving.
- Learn product details to enhance client interaction and troubleshooting.
- Analyze call logs to identify recurring issues for proactive prevention.
- Update self-help documents to expedite issue resolution.
- Escalate critical client issues promptly to team leaders.
- Ensure clients receive necessary product information and disclosures.
- Adhere to service agreements to mitigate legal risks.
- Provide excellent customer service by diagnosing and resolving queries effectively.
- Guide clients through step-by-step solutions and explain product features.
- Handle client queries courteously and professionally.
- Maintain accurate records of all customer interactions.
- Use designated software for call and email tracking.
- Offer alternative solutions to retain customer satisfaction.
- Communicate effectively in varied situations.
- Conduct follow-ups to gather feedback and ensure compliance.
- Enhance operational excellence and customer service levels.
- Stay updated on product features through regular trainings.
- Participate in client-specific trainings as required.
- Collaborate with team leaders to improve client service.
- Stay informed through self-learning and networking opportunities.
- Job Responsibilities
The role aims to deliver proficient technical support within the process, resolving client
issues promptly either directly or by escalating them in a timely manner to ensure
adherence to process Service Level Agreements (SLAs).
- Manage transactions to meet quality standards.
- Handle client inquiries via phone and email courteously.
- Document user details and issue specifics.
- Maintain availability in RAVE for efficient workflow.
- Record, track, and document queries comprehensively.
- Resolve client issues promptly according to procedures and SLAs.
- Access internal knowledge for effective troubleshooting.
- Learn product details for better client support.
- Analyze call logs to pre-empt recurring issues.
- Maintain accurate records using designated software.
Skills Required For This Position
- Functional Competencies/Skills
- Process Knowledge: Understands assigned process, tools, and systems from
foundational to expert levels. - Foundation: Familiar with competency requirements, demonstrates parts with minimal
guidance. - Competent: Consistently demonstrates full competency, even in challenging situations.
- Expert: Applies competency universally, guiding others effectively.
- Master: Coaches and enhances organizational capability, recognized as a key resource.
- Behavioural Competencies
- Collaborative Working
- Problem Solving and Decision Making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
- Soft Skills
- Time Management Skills
- Good Communication Skills
- Adaptibility Skills
- Team Building & Creative Thinking
How to Apply
Candidates need to upload the most updated resume on the given link below