FIS Freshers Recruitment 2024:Hello Jobseekers if you are looking for a job in good company then this is the best opportunity for you FIS Recruiting Freshers/Experienced candidates for the position of Fraud Support Associate II.This job is Located in Mumbai,Maharashtra.if you have Bachelor’s Degree then you can apply for this job. Company is offering a good salary upto 5 Lakh per Annum for this position.So if you are interested in this FIS Freshers Recruitment 2024 job then read all details mentioned below and apply for this job ASAP.

About Company

FIS is a top company in financial technology, helping banks and businesses with payments, wealth management, and risk management. With a wide range of services and global reach, they support over 20,000 clients. Based in Jacksonville, Florida, FIS has over 55,000 employees and is a leader in payment processing and financial software, providing the technology that drives the financial industry. FIS has Many employees are working and they are working very fine with work life balance and Peace of mind so if your are skilled enough for postion you can read the job role and Description and apply with well updated CV.

FIS Freshers Recruitment 2024

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Job Overview

This role involves providing support for fraud-related issues with a moderate skill level and strong ability. The job includes handling calls from cardholders and financial institutions about potential fraud, addressing mostly routine questions, but also adapting when necessary. The person helps resolve fraud issues and may mentor less experienced team members. They work under close supervision and often consult with senior colleagues to gain experience. Responsibilities include detecting around $1 million in fraud annually and managing up to 900 calls a month, aiming to keep call times under five minutes and maintaining high call quality. Candidates usually need at least three years of customer service or fraud support experience, along with two years in financial services and fraud detection.

Qualification and Knowledge Required

1. Familiarity with FIS fraud products and services.
2. Understanding of fraud prevention methods and trends.
3. Strong customer service skills to ensure customer satisfaction.
4. Proficient in MS Office (Excel, Word, PowerPoint) and general computer use.
5. Good verbal and written communication skills.
6. Detail-oriented and organized, able to handle multiple tasks.
7. Capable of working independently or as part of a team.
8. Committed to maintaining confidentiality.

Job Responsibilities in FIS Freshers Recruitment 2024

1. Participates in efforts to make the department more efficient.
2. Stays informed about changing fraud trends.
3. Involved in special projects like handling card compromises and updating reports.
4. May attend fraud awareness meetings with professional groups.
5. Trains new employees on department processes and helps with ongoing training.
6. Escalates issues to the right person when problems can’t be resolved quickly.
7. Meets job quality standards and follows schedules.

Merchant Fraud Support

1. Reviews fraud alerts for suspicious activities.
2. Contacts banks about unusual merchant deposits.
3. Updates investigation records with bank responses.
4. Reviews new merchant accounts for suspicious behavior.
5. Decides when to refer accounts to Investigations based on suspicious activity.
6. Updates fraud databases as needed.

Debit, Credit, and Fraud Support

1. Verifies card authorizations by calling cardholders.
2. Contacts banks about suspicious cardholder actions.
3. Resolves suspicious calls passed from Customer Service.
4. May require working different shifts and flexible scheduling.
5. Takes on other related tasks as needed.

Soft Skills Required for FIS Freshers Recruitment 2024

1. Communicate well and listen to work well with others
2. Collaborate with different people and the team to solve problem.
3. Figure out how to fix issues or improve things
4. Adapt quickly and learn new skills
5. Manage time effectively to meet deadlines
6. Pay attention to details to avoid mistakes.
7. Think carefully to solve complex problem
8. Be reliable and produce good work

How To Apply for FIS Freshers Recruitment 2024

1. Click on the link given below.
2. Read all the details.
3. Filled all the details.
4. Click on the submit Button.

Apply Link:Click Here

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