Inventel India Recruitment 2024:Hello freshers Inventel India is a very famous company currently hiring for the position of Customer Service Supervisor.If you have completed your Bachelor’s Degree then you can apply for this job. Inventel India is offering a salary of 30 thousand per month for this position.The location of the job is Mumbai,Maharashtra.So if you are Freshers and interested in this job then read the all details below and apply for this job ASAP.
About Company
Inventel India is a company that provides creative technology and consulting solutions. Inventel India offer services like IT consulting, software development and digital transformation to help businesses improve their operations and reach their goals with advanced technology and customized plans. In Inventel India many employees are working and they are working very fine with work life balance and peace of mind so if your are skilled enough for postion you can read the job role and description and apply with well updated CV.
Inventel India Recruitment 2024
| Company Name | Inventel India |
| Post Name | Customer Service Supervisor |
| Salary | 30 thousand per month |
| Qualifications | Bachelor’s or Degree |
| Experience | 0-3 years |
| Job Type | Full Time |
| Job Location | Mumbai,Maharashtra |
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Job Overview
In this role, you’ll lead and motivate a team of call center agents, creating a positive and productive work environment. You will set performance goals, give feedback, and handle performance issues by offering coaching and development plans. Your duties include running team meetings, enhancing skills through training, and fostering teamwork and continuous improvement.
You’ll monitor calls and assess agent performance using Gorgias, provide feedback, and work on quality improvements. Additionally, you’ll analyze performance data to find ways to boost efficiency and customer satisfaction. As a Gorgias expert, you’ll use the tool for quality control and process improvement while staying updated on its features. You’ll also manage agent attendance and scheduling to ensure smooth operations. Effective communication with all team members and participation in calibration sessions are key parts of this role.So apply for the Inventel India Recruitment 2024.
Qualification and Knowledge Required
- Proven experience in supervising or leading call center teams.
- Good grasp of quality assurance principles.
- Familiarity with Gorgias or similar CRM systems is a plus.
- Strong skills in analysis, communication, and working with people.
- Ability to give helpful feedback and coaching in a supportive way.
- Detail-oriented, organized, and committed to accuracy.
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).
- Bachelor’s degree or equivalent experience is preferred.
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Job Responsibilities
- Lead and motivate call center agents to create a positive work environment.
- Set clear goals, give regular feedback, and review performance.
- Quickly address performance issues with coaching and development plans.
- Run meetings and training to improve skills and teamwork.
- Monitor calls and give feedback using Gorgias, focusing on strengths and areas to improved.
- Work with training teams to develop coaching programs.
- Track performance data to find ways to improve efficiency and customer satisfaction.
- Stay updated on best practices and trends in call center management.
- Use Gorgias effectively for monitoring and improving processes.
- Manage agent attendance and schedules to ensure smooth operations.
- Communicate regularly with the team and participate in quality consistency sessions.
Soft Skills Required
- Communicate well and listen to work well with others
- Collaborate with different people and the team to solve problem
- Figure out how to fix issues or improve thing
- Adapt quickly and learn new skill
- Manage time effectively to meet deadline
- Pay attention to details to avoid mistakes.
- Think carefully to solve complex problem.
- Be reliable and produce good work.
How To Apply Inventel India Recruitment 2024
- Click on the link given below.
- Read all the details carefully.
- Filled all the details.
- Click on the submit button.